Mobile technologies and data from connected assets are driving digital transformation in the transportation industry. Airlines and freight businesses are embracing cloud services and automation to reduce costs, increase efficiency, improve workplace safety, and improve customer interactions. New operations solutions help to improve planning accuracy and mitigate performance issues, service disruptions, and costs associated with overbooking.
APPLICATION DEVELOPMENT
Airlines simplify the customer experience and improve safety with touchless service kiosks and AI-powered chatbots for traveler information. Transportation and shipping companies improve on-time performance by integrating their systems with real-time data streams to determine the most efficient routes and monitor potential safety hazards. They take advantage of real-time telemetry for predictive maintenance and system health checks. Cloud-based big data and ML applications help to prevent overbooking and associated costs.
USE CASE
Customers like the convenience of mobile apps, and airlines are accommodating them with new features for scheduling, notification and reminder options, check-in and seat assignments, and personalization of in-flight services. IoT-enabled tracking—combined with 5G networks and 3D scanners—improves baggage and freight-handling performance while cutting costs. On the horizon are autonomous vehicles and drone delivery services.
WORKFORCE OPTIMIZATION
To address the worker shortage, transportation companies are standardizing and automating processes that don’t require a human. Automation and real-time data enable AI-based customer support, self-service options, and faster troubleshooting.
