Service providers are launching new cloud-based business services built on flexible, scalable digital technologies. Designed to meet the specific needs of different types of professionals, scientists, and technicians, these services appeal because of their round-the-clock availability and reliability.
APPLICATION DEVELOPMENT
A superb customer experience and innovative features helps to attract and retain customers. Digital technologies like process automation, AI/ML, the internet of things (IoT), and big data analytics help service providers identify features that customers want, introduce new experiences, and deliver consistently great performance.
USE CASE
AI delivers insights service providers can use to anticipate and quickly respond to emerging customer needs. And automation reduces the cost to serve while improving the customer experience.
WORKFORCE OPTIMIZATION
Service providers can leverage cloud, mobile, and remote work platforms to offer services for workforce optimization. For example, an AI-powered process automation service frees customers’ employees from rote work, freeing them to perform more meaningful, higher-value work.
